During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!

When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.

We have two manufacturing facilities—one in Vancouver and one in Toronto. In some cases, it’s faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter “A” or “B” at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.

Lush wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.

We do not normally accept order cancellations or changes once an order has been processed.